Toll- Free: 1- 888- 214- 4244 Page 65 Shopping & Ordering Information Learn, Train, Equip - Catalogue Shopping: See page 2 for information on shopping directly from the catalogue. In addition to shopping, find out how you can view video demonstrations of products, explore embedded info links, and learn how to use each product to its maximum - all from the comfort of your home or office. Credit Cards: We accept payment via VISA and MasterCard. Alternative shopping options: While the catalogue provides direct click & shop from each page, we also offer these shopping alternatives: By Phone: 888- 214- 4244 ( Option " 0" for Customer Service), call toll- free Mon- Fri, 8: 30 am- 4: 30 pm Pacific Standard Time. Please have your credit card and order details ready. By Fax: Download an order form from our website, fill it out and fax it to us 24 hours a day, seven days a week to 604- 904- 6558. Include product names, codes, quantity and payment details. Card holder signature is required on all order forms! By E- mail: Send in your order, with payment details, to products@ twistconditioning. com By Mail: Mail your completed order form, along with cheque ( please allow 7- 14 days for cheque clearance) or money order ( payable to Twist Sport Conditioning), Twist Sport Conditioning, Unit 12- 1225 East Keith Road, North Vancouver, BC V7J 1J3 Attn: " Customer Service" Twist Sport Conditioning ( Canada) Unit 12 - 1225 East Keith Road, North Vancouver, BC V7J 1J3 Phone ( toll free): 1- 888- 214- 4244 | Local: 604- 904- 6556 | Fax: 604- 904- 6558 Twist Sport Conditioning ( USA) Phone ( toll free): 1- 888 214- 4244 Related Information Shipping and handling: We are able to process most orders the same day they are received. Shipping charges will be added to each order, and vary by the size & weight of each item and destination of shipment. All orders are shipped via Purolator Courier Ground Service, for next day delivery in the Lower Mainland, and 4- 6 business days across Canada. Orders from US customers are shipped via UPS Ground Service within 48 hours upon receipt from our Colorado warehouse, for all in stock items. International delivery times may vary. Oversize and heavy items are shipped freight carrier. Please call for shipping charges to your destination. With freight carrier shipments, inside delivery is not available. Please allow 2- 6 weeks for freight carrier shipments. Back- order Policy: All orders will be shipped with current available inventory. All customers will be notified of any items that are out of stock, by phone or e- mail. If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. Please note that the total shipping and handling charge will not increase. All back- ordered items ship via Standard Delivery. Merchandise Return Policy: If you are not completely satisfied with your order, you may return the unused item within 14 days ( excluding CDs, DVDs, Videos, and printed materials, such as manuals, charts, etc.) for purchase price credit. Please call 888- 214- 4244 ( our Customer Service desk) to obtain a return authorization number. Follow the return instructions located on the form included with your order. A copy of the original invoice must accompany all returns. We reserve the right to decline returns that are in poor condition, do not have a return authorization number, or are not accompanied by a copy of the original invoice. With the exception of shipping errors, refunds or credits are not issued for shipping charges. 90 Day Limited Warranty: All products carry a limited 90 day warranty against manufacturing defects from the invoice date. Should your product show signs of defective workmanship or materials prior to the expiration of the 90 day warranty period, call our customer service department at 888- 214- 4244 to receive an exchange authorization number. This warranty is limited to the replacement of the product by Twist Sport Conditioning, and all transportation, shipping and return costs shall be at the customer's expense. This warranty does not extend to any defect or problem caused by negligence of the user, failure to maintain the product as outlined in the manufacturer's instructions furnished with the product, unreasonable use, accidents, alterations and ordinary wear and tear. No other warranty, written or implied, exists unless noted in the catalogue. Twist Sport Conditioning WILL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Twist Sport Conditioning V- Catalogue 2010 www. twistconditioning. com Twist's International Distributors according to country Twist is proud to be affiliated with these Professional Associations ACE AFLCA AsiaFit BCAK BCRPA CAC Can- Fit- Pro CHA DCAC FBC Fit- Pro HK IDEA KHL MFC Meijers NHL NSCA PT Global PT OnTheNet QPEC SaskFit © 2010- 11 Twist Sport Conditioning Incorporated . Prices are subject to change without notice Design: William Vrabel ( WillWorks Design Solutions: willworksdesigns@ mac. com) Photography: Jeff Vinnick ( www. jeffvinnick. com) Catalogue Disclaimer: During the duration of this catalogue, the cost and or availability of some items may change without notice. While every effort is made to ensure accuracy, Twist Sport Conditioning is not responsible for errors or omissions in this catalogue.