www.32forestholidays.co.ukTerms and conditions1. How these terms and conditions apply to our contract.We consider these terms and conditions (the "Terms")and our price list to set out the entire agreementbetween you and us for the supply of our services to you.Only these Terms shall apply to our contract with you..Please check that the details in these Terms and yourBooking Request (see below) are complete and accuratebefore you commit yourself to the contract. If you thinkthat there is a mistake, please make sure that you ask usto confirm any changes in writing, as we only acceptresponsibility for statements and representations made inwriting by our authorised employees and agents. .Please ensure that you read and understand theseTerms before you submit your Booking Request. You mayonly request a booking if you agree to these Terms. Bysubmitting a Booking Request you are deemed to haveaccepted these Terms. This does not affect your statutoryrights as a consumer..Forest Holidays LLP (referred to as "ForestHolidays/we/our/us") sells camping and caravanningholidays via www.forestholidays.co.uk (the "Website"),via its call centre, via email requests, via postal requestsand takes bookings direct at the Caravanning andCamping Sites (the "Site(s)"). Any person wishing tobook a holiday via any of these methods (referred to as"you/your") acknowledges that such booking is madesubject to these Terms..We reserve the right to change these Terms at anytime. Any such changes will take effect immediatelywhen posted on the Website, in the brochure, at theSites, or otherwise brought to your attention. It is yourresponsibility to read the Terms each time you submit aBooking Request and any such request shall signify thatyou have accepted to be bound by the latest set ofTerms. A copy of the latest set of Terms is available onthe Website and upon request..In addition to these Terms, there may be specific rulesand regulations which apply to individual sites. Pleasecontact the relevant Site Manager in advance of yourarrival if you require further details of any site specificrules and regulations.2. Making a Booking.When you wish to place a booking for a holiday("Booking Request") with us, you will complete abooking form (either on the Website, over the phone, byemail, or at the Site). It is your responsibility to provide uswith the correct information. If you have made theBooking Request via the telephone, we will read backyour details to you. You will be responsible for thebooking regardless of any input errors..The Booking Request is an offer by you to enter into abinding contract with us and we are free to accept ordecline your offer at our absolute discretion. .If we accept your Booking Request, we shall issue awritten confirmation (containing a booking referencenumber) accepting your Booking Request, unless yourbooking is made within seven days of your intendedarrival. This written confirmation shall signify that wehave accepted your Booking Request subject to theseTerms. At this point a contract shall come into existencebetween you and us on these Terms..By making a Booking Request you warrant that you areover 18, at least one person in your party will be over 18,you have the authority of all persons in your party tobook on their behalf, you accept these Terms and youagree that you will be responsible for any loss or damagecaused by you, any member of your party or animalaccompanying you..Bookings are not transferable to another party..Advance bookings are subject to minimum stays.These vary by Site and by season, please refer to ourprice list for further details. .Subject to availability, one night bookings may betaken during any season when made directly on arrival onSite and not booked in advance..Single sex groups and large groups are welcome at theSite Manager's discretion. Please make us aware at thetime of booking if you are an all male or all female groupor a group of 6 units or more. .On all our Sites, the maximum stay allowed is twenty-eight days, after which time your pitch must be vacatedfor at least three days before return to the pitch. You mayonly extend your stay up to a maximum of two twenty-eight day periods within one year. All twenty-eight daystays will qualify for a discount of 10% on the standardpitch fee in low and mid season (see current price list fordetails). At some of our Sites in the New Forest themaximum stay on the same pitch is 21 days which isstrictly enforced by the local governing bodies andcustomers will be offered an alternative pitch should thissituation arise.3. Prices .You will pay to us the price of your holiday as set out inour current price list..The prices are based on a daily rate unless otherwisestated. Prices include VAT at the current prevailing rate. .Whilst we will make every effort to ensure that ourprices remain unchanged, they may be amended at anytime prior to payment of the final balance. In suchcircumstances, you may cancel your booking up to threedays before your arrival date by giving notice in writing,by recorded delivery, and we will refund all monies paidin respect of the booking. .Prices do not include any additional services, featuresand facilities unless expressly stated..Pitch prices are for two people. Extra adults andchildren (aged 5-16 years old) can be purchased up to amaximum of six people on one pitch. Children under 5years old go free. For parties larger than 6 people,multiple pitches must be booked. Group bookings ofover six units may be accepted at the discretion of ForestHolidays, please call for details..Promotions or discounted offers are provided at thediscretion of Forest Holidays. All offers are subject toavailability, cannot be used in conjunction with any otheroffer or discounted and may be withdrawn at any time.Retrospective refunds are not permitted against any offeror promotion advertised after such time a booking ismade..Pitch Extras - These include pup tents, gazebos (of nolarger than 3m x 3m), double awnings (of no larger thanthe width or length of your caravan), large trailers (over1.2m) and an additional car. Forest Holidays allows you tobook one pitch extra per pitch. Prices for pitch extras areset out in our current price list. Pup tents are free ofcharge and must be no larger than 2m x 1.5m. Pup tentsmay be used by up to two under 16's and must beerected in the boundary of the pitch of theaccompanying unit. Pitch extras must be paid for at thetime of booking as we cannot guarantee that there willbe space. Site managers reserve the right to ask you toremove any windbreaks or gazebos. Individual Site rulesmay apply..Visitors - Forest Holidays are happy to accommodateup to four visitors per pitch per day. The prices foradditional visitors and cars are set out in our current pricelist, available at http://camping.forestholidays.co.uk/camping_caravanning/planning_your_holiday/prices.aspx. It isessential, for security and health and safety, that visitorsreport to the Site Manager immediately on arrival. Entryto the Site and parking on Site will be at the SiteManagers discretion. Visitors are required to leave theSite by 10:30pm or when the Site barriers are closed forthe night, whichever is the earlier. 4. Payment.Payment for bookings can be made by Debit or CreditCard. Please note that payments made by Credit orCharge Card are subject to a non refundable additionalcharge of a minimum of 2% of the total amount due (thischarge does not apply to payments made by DebitCard). Payment by this method confirms that you acceptthis additional charge. .Cheques will only be accepted if received by ForestHolidays at least 15 days prior to the start of yourholiday. Cheques are not accepted on site. Chequesshould be made payable to 'The Camping andCaravanning Club trading as Forest Holidays' and shouldbe posted to Forest Holidays, Greenfields House,Westwood Way, Coventry, CV4 8JH. .For bookings of three nights or less, the full cost of theholiday is payable at the time of booking. .For holidays of four nights or more, a non-refundabledeposit of £30 per pitch is payable at the time ofbooking. The balance of the price is payable when youarrive on Site. To facilitate a quicker check in on Site(particularly during weekends and peak periods) werecommend that you pay in full at the time of booking. .All Sites accept cash, Credit and Debit cards (with theexception of American Express cards). .Full payment will be required at the time of booking ifthe period of your stay encompasses a UK Bank HolidayWeekend. For details of Bank Holiday dates in Englandand Wales visithttp://camping.forestholidays.co.uk/PDF/England_Wales%20seasons%202010.pdf and for Scotland dates visithttp://camping.forestholidays.co.uk/PDF/Scottish_season%20dates%202010.pdf5. Forest Holidays Card.The Forest Holidays Card costs £15 per year andentitles the bearer to forego the Non Camping andCaravanning Club or Forest Holidays Card holdersupplement of £3.50 per pitch per night (payable bycustomers that either do not hold a valid Forest HolidaysCard or who are not members of the Camping andCaravanning Club). Forest Holidays Card holder will alsonot incur the charge of a booking amendment fee ifchanges are made up to three days before the start ofthe holiday. Full payment for the card is required at timeof purchase and is non refundable. Full details areavailable on the Website. Forest Holidays reserves theright to withdraw or amend the terms of the ForestHolidays Card at any time.6. Services, Features and Facilities.Site services, features and facilities may vary betweenSites. Details of Site services, features and facilities willbe prominently displayed in the reception area of eachSite. Features, facilities or services referred to in thebrochure or on the Website (e.g. bike hire, pony trekkingand boat hire) are subject to availability and may besupplied by third parties. You use these services, featuresand facilities at your own risk and Forest Holidays shallhave no responsibility for loss, damage or injury inrelation to any services, features or facilities provided orsupplied by third parties..Information about features, facilities and services atyour holiday, is, to the best of our knowledge and belief,accurate at the time of publication of the brochure andWebsite, however, Forest Holidays cannot guarantee thatthese services, facilities and features will be availableduring your holiday..Detailed price lists for individual services, features andfacilities can be found on our Website. All information onthe Website regarding prices is, to the best of ourknowledge, accurate as at the time of publication. 7. Pitches and Units.The price of your Unit is as detailed in our current pricelist. The prices for additional extras and services are alsocontained in our price list. .UnitA standard unit is a tent, trailer tent, caravan ormotorhome up to maximum of 8m x 6m, inclusive of guyropes. (A motorhome may tow a car with an A-Frame)..XL unitA unit which exceeds 8m x 6m. [These units are subjectto a supplement of £3.00 per night. If the supplement isnot paid at the time of booking, our site managers havethe right to request this additional fee on Site. Thissupplement came into effect on the 1st January 2010.] .Standard or Two-Person PitchAn undefined pitch to station your Unit on. The cost ofthe pitch includes the first two people in the party. Thisdoes not include electric hook-up or hardstanding.Space for one attached single awning or one toilet tentor a small trailer is also included in the two-person pitchprice. One car (or motorbike) may accompany all units onpitch. Additional cars (or motorbikes) will be charged forbut may not be situated directly on the pitch..Premium PitchAs per a Standard Pitch and includes electric hook-upand/or hardstanding. [Additional £5.00 per pitch, pernight over a standard pitch price.].Select pitchAs per a Premium Pitch and includes a picnic table and alarger pitch. [Additional £7.50 per pitch, per night over astandard pitch price.].Select Plus pitchAvailable at selected Sites only. As per select pitch butalso includes water and waste drainage and TV point.[Additional £10.50 per pitch per night over a standardpitch price.]8. Cancellation and changes to your booking.If you cancel your holiday at any time after bookingand up to three days before your arrival at the Site:.you will be required to pay the first £30 per Pitchbooked; or.if less than £30 was paid at the time of booking, youwill not be entitled to receive a refund of the money paidat the time of booking..If you cancel within three days of your arrival date, youwill forfeit all money paid and owing on your holiday,including the cost of any Forest Holidays Card purchased.It is important to us that you understandthe terms on which we are making ouragreement. Please read these termscarefully. These terms include importantinformation on how we use the personalinformation that you provide to us.
To book visit www.forestholidays.co.ukor call 0845 130 8224or 024 7642 300833.We reserve the right to cancel your holiday. In theunlikely event that Forest Holidays has to cancel or changeyour holiday, we will offer you the choice of a full refundof all monies paid to us or the option of re booking yourholiday at a comparable standard (with you paying anyadditional cost or receiving a refund in respect to theprice difference). No other compensation is available..If you want to amend your booking you must notifyForest Holidays as soon as possible. Subject toavailability, amendments to your booking can be madeup to three days before your arrival at the Site.Amendments to bookings are subject to availability and a£12 per pitch administration fee (the administration feewill be waived for Forest Holidays Card holders andCamping & Caravanning Club Members). If you wish totransfer your booking to another location and/or date,we will use our reasonable endeavours to satisfy yourrequest wherever possible, but we shall be under noobligation to do so. 9. Arrival and Departure.It is important that you report to the Site Manager onarrival, before pitching and pay any outstanding balanceon your booking and any additional fees..Arrival times on Site are between midday and dusk. Ifyou wish to arrive earlier, please ring the Site Manager onthe morning of your arrival and they will do their best toaccommodate your request. There is a charge of £3 forarrivals before 12.00pm. Please inform the Site Managerif you are likely to arrive after dusk. .For advance bookings, if not notified otherwise, yourpitch will be held until dusk on your day of arrival, afterwhich it will be put up for re-sale and your bookingtreated as a cancellation with your deposit moniesretained. .Pitches must be vacated by midday on the day ofdeparture unless otherwise agreed with the SiteManager. Departures after midday are available subjectto availability and a charge of £3 per pitch. .Subject to availability, we accept bookings on all of ourSites up to dusk on your day of arrival.10. Management and Behaviour on Site.Our Site Managers are fully empowered in all aspectsof Site operation and management. Forest Holidays fullysupports its Site Managers in dealing with matters ofpolicy at their sole discretion when the need arises. Inplacing a Booking Request you agree that you and yourparty will at all times comply with requests of the SiteManagers..As the person booking the holiday, you are responsiblefor the behaviour of all members of the party whilst onthe Site. .Any wilful damage to the Site or other Forest Holidaysproperty will result in you being asked to immediatelyleave the Site. If you are asked to leave under thesecircumstances, no monies will be refunded..Our customers visit our Sites to enjoy the peace andtranquillity of the forest. If anyone does not respect this,the Site Manager reserves the right to refuse themadmission or ask them to leave the Site at any time. Ifyou are asked to leave under these circumstances, nomonies will be refunded..A behaviour bond of £20 per person may be requestedupon arrival at the Site at the discretion of the SiteManager. This will be refunded in full at the end of yourstay unless, in the opinion of the Site Manager, you havedisplayed unreasonable behaviour (this includes, but isnot limited to, excessive noise, wilful damage to the Siteor other people's property and abuse of our staff)..To respect the enjoyment of others, we ask that noiselevels are kept to a minimum after 10:30pm..To protect our forests, the burning of wood is strictlyprohibited. Charcoal only BBQ's are allowed, providingthey are raised off the ground. Open fires, fire pits andrope swings are also prohibited..Well-trained dogs are welcome on Sites that acceptdogs. Dogs must be kept under proper control and mustbe kept on a lead at all times. All traces of their presencemust be removed before you leave and any fouling mustbe collected and disposed of.11. Complaints.We want you to have an enjoyable holiday. Should youhave cause for complaint, please contact our SiteManager immediately who will try to resolve yourcomplaint and advise you of our complaints procedure.12. Information about you.At times we may request that you voluntarily supply uswith personal information. Generally this information isrequested when you request information and/or servicesfrom us. We may gather and use information about youin the following ways:.We will use your personal Information and informationwe obtain from other sources for administration andcustomer services, for marketing, to deliver our servicesto you, to analyse your purchasing preferences and toensure that the content, services and advertising that weoffer are tailored to your needs and interests. We mayneed to share your information with our service providersand agents for these purposes (for example, with TheCamping and Caravanning Club). .We intend to continue improving the content andfunction of our Website. For this reason, we may monitorcustomer traffic patterns and Website usage to help usimprove the design and layout of our Website andprovide content that is of interest to you. .By providing us with your personal information youconsent to our processing your personal data for theabove purposes. You also consent to our transferringyour information to countries or jurisdictions which donot provide the same level of data protection as the UK,if necessary, for the above purposes. If we do make sucha transfer, we will, if appropriate, put a contract in placeto ensure your information is protected in the same waythat it is in the UK. .We will only use the personal information you provideto us for the purposes contemplated in these Terms,informing you about similar services which we provide(unless you tell us that you do not want to receive thisinformation) and improving the services which we offer tocustomers..We may share your information with our affiliatesand/or business partners for marketing purposes or wemay send you information about other organisations'goods and services. We may contact you by post,telephone, fax, email or other electronic messagingservice with offers of products, services or informationthat may be of interest to you. By providing us with yourcontact details you consent to being contacted by thesemethods for these purposes. If you do not wish toreceive marketing information from us or our affiliatesand/or business partners other than the information youhave requested please indicate this on registration orcontact us using the details below. .If we (or any part of us) enter into a joint venture or aresold, transferred to or merged with another businessentity or if our business structure changes, theinformation we hold about you may be disclosed to thenew business partners or owners, although your personalinformation will still only be used in accordance withthese Terms. .We employ security measures to protect your personalinformation from access by unauthorised persons andagainst unlawful processing, accidental loss, destructionand damage. We may retain your personal informationafter we have ceased using it for the purposes set out inthese Terms, or for as long as the law requires. .You are entitled to obtain details of the informationthat we hold about you (for which we may charge a smallfee). You may also ask us to make changes to theinformation we hold about you or your marketingpreferences to ensure that it is accurate and kept up todate. If you wish to do this, please send an e-mail firstname.lastname@example.org or by post to TheCamping and Caravanning Club Trading as ForestHolidays, Greenfields House, Westwood Way, Coventry,CV4 8JH..We may use information obtained about you fromcookies (files which are sent to us by your computer orother access device) which we can access when you visitour Website in future. We do this to allow us to identifyusers and personalise the Website wherever possible.The cookies store small pieces of information about ourusers, such as names and email addresses. This meansthat on future visits to our Website, we can identify pastusers. We may access cookies stored on your computerwhen you visit our Website in future or when you open anemail from us. .If you want to delete any cookies that are already onyour computer, please refer to the instructions for yourfile management software to locate the file or directorythat stores cookies. Any cookie whose name starts withUTM is a Google Analytics first party cookie. If you wantto stop cookies being stored on your computer in future,please refer to your browser manufacturer's instructionsby clicking "Help" in your browser menu. Furtherinformation on deleting or controlling cookies is availableat www.AboutCookies.org. Please note that by deletingour cookies or disabling future cookies you may not beable to access certain areas or features of our Website. 13. Liability - Please read this section as it is important that you understand what you are agreeing to.Nothing in this section limits or attempts to limit ourliability for:(a) death or personal injury caused by our negligence; or(b) fraud or fraudulent misrepresentation; or(c) any breach of the obligations implied by section 2 ofthe Supply of Goods and Services Act 1982; or(d) losses for which it is prohibited by section 7 of theConsumer Protection Act 1987 to limit liability; or(e) any other matter for which it would be illegal orunlawful for us to exclude or attempt to exclude ourliability..Subject to the matters detailed above, if we fail tocomply with these Terms, we shall not be responsible forany losses that you suffer as a result, except for thoselosses which we could reasonably foresee would resultfrom our failure to comply with these Terms. .In addition to above, we shall not be responsible for any:(a) loss of income or revenue; (b) loss of business; (c) loss of anticipated savings; or(d) loss of data..Our maximum liability shall be no more than to refundthe amount paid by you for the holiday..As our Sites are located in a forest environment, we donot accept responsibility for any damage, injury orinconvenience caused by plants or wildlife..Forest Holidays do not accept responsibility foranything which adversely affects your holiday which isoutside of our control. These circumstances are known as'Force Majeure' events and are circumstances that ForestHolidays could not, even with due care, have foreseen oravoided. Such circumstances include (but are not limitedto) war, civil unrest, industrial action, terrorist activity,natural disaster, fire, adverse weather conditions, footand mouth disease and all other similar events outside ofour control. Forest Holidays will endeavour to manageany problems caused as a result of a Force Majeure eventbut shall be under no obligation to do so and shall not beliable to you for any losses caused by a Force Majeureevent..Reference to any products, services or otherinformation belonging to third parties does not imply orconstitute an endorsement, sponsorship orrecommendation by Forest Holidays. Links to otherservices not operated by Forest Holidays are providedsolely for your convenience. Forest Holidays accepts noliability for any products, services, or other informationprovided by third parties.14. Termination of this Contract.Either of us may terminate this contract at any time byproviding the other party with 30 calendar days' priornotice in writing..Termination will not affect either party's outstandingrights or duties, including our right to recover from youany money you owe us under these Terms.15. Other important Information.Any photographs, descriptions or advertising we issue,and any descriptions or illustrations contained in ourcatalogues or brochures or on the Website, are issued orpublished solely to provide you with an approximate ideaof our Sites and services. They do not form part of thecontract between you and us..If any court or competent authority decides that any ofthe provisions of these Terms are invalid, unlawful orunenforceable to any extent, the term will, to that extentonly, be severed from the remaining terms, which willcontinue to be valid to the fullest extent permitted bylaw..If we fail, at any time while these Terms are in force, toinsist that you perform any of your obligations underthese Terms, or if we do not exercise any of our rights orremedies under these Terms, that will not mean that wehave waived such rights or remedies and will not meanthat you do not have to comply with those obligations.Any waiver of a default by us does not mean that we willautomatically waive any subsequent default by you. Nowaiver by us of any of these Terms shall be effectiveunless we expressly say that it is a waiver and we tell youso in writing..A person who is not party to these Terms shall nothave any rights under or in connection with them underthe Contracts (Rights of Third Parties) Act 1999. .You may not transfer any of your rights or obligationsunder these Terms to another person without our priorwritten consent, which we will not withhold unreasonably.We can transfer all or any of our rights and obligationsunder these Terms to another organisation, but this willnot affect your rights under these Terms..These Terms and any non-contractual obligationsrelating to these Terms shall be governed by andinterpreted in accordance with English law. You and weboth agree to the exclusive jurisdiction of the Englishcourts. This contract shall be concluded in the Englishlanguage..If you wish to contact Forest Holidays please use thefollowing address: The Camping and Caravanning ClubTrading as Forest Holidays, Greenfields House,Westwood Way, Coventry, CV4 8JH or ForestHolidays LLP, Bath Yard, Moira, Derbyshire DE12 6BA.