16For more information about upcoming Gartner events, visit gartner.com/events or call 1 866 405 2511.17Recognizing that there's no one cookie cutter approach to handling the needs and requirements of BPM, this year's summit offers a breadth and depth of content that make it a standout learning event. The unique needs of each phase of BPM maturity - beginner, intermediate and advanced - are specifically addressed by our four-track agenda. Wherever you are on your BPM journey, you'll find the right blend of insight and analysis to take you to the next level.Who should attend?. CIOs and their direct reports. IT and business executives involved with BPM initiatives. Business and system analysts. Chief process officers and BPM project managers. Business process owners. Strategy, operations, finance and compliance leaders. Quality management and QA officers. HR and change management executives. Enterprise architects. Sales operations, marketing and customer relations leaders. Business strategists, planners and IT and business executives involved with BPM initiativesKey benefits of attending. Get buy-in from business management to fund your BPM project by building a compelling business case that identifies tangible and realizable benefits. . Establish an effective metric approach, one that can prove the value of your BPM efforts.. Assess your organization's political environment at a holistic and individual stakeholder level, and overcome obstacles to BPM success like silos and organizational culture.. Learn the "language" of your organization. Identify what styles of communication work best, and use them.. Get an early understanding of the next generation of BPM technologies from social BPM to pace layering and intelligent business operations and prepare for their impact on your enterprise.. Discover techniques for designing social processes and evaluate how they can best deliver insights to drive business performance.. Gain product and market knowledge for sound decision making with a firsthand look at new tools and technologies at our solution provider showcase and vendor sessions.. See how gamification - the application of game mechanics to nongame environments to change behavior - can benefit process design.Hot topicsGartner Business Process Management SummitEVENTS IN YOUR ROLE: Business Process ImprovementConferencechairFor 2511.. Dealing with politics and silos. Organizational change and communication. BPM and mobile. Cloud impact on BPM. Intelligent business operations. GamificationBusiness Process Management SummitMarch 14 - 15 | London, U.K.Business Process Management SummitAugust 20 - 21 | Sydney, AustraliaGlobal EventsEvents IN YOUR ROLEApril 25 - 27 . Baltimore, MD . gartner.com/us/bpm ELISE OLDING Director Gartner Research

18For Enterprise Architecture Summit EVENTS IN YOUR ROLE: Enterprise Architecture May 23 - 24 . National Harbor, MD . gartner.com/us/ea The Gartner Enterprise Architecture Summit is the must-attend gathering for new and established enterprise architects, strategists, planners and innovators. It stands alone as the annual community event for EA idea generation. Today's top enterprise architects are collaborating more than ever with business counterparts on the most vital strategic business decisions that achieve higher performance results. Focusing less on control and more on collaboration, enterprise architects are delivering a whole new level of business value. Access groundbreaking research on the approaches, tools and techniques that make EA a transformative discipline.Who should attend? Senior IT and business professionals responsible for delivering successful EA, including:. Enterprise architects. Application, solution, business and technical architects. Strategy and planning heads. CIOs and senior IT management. Business and systems analysts. IT innovation teamsKey benefits of attending. Get practical advice on how to address disruptive technologies and manage innovation.. Understand and keep pace with application portfolio management, SOA, business process management and other shifting trends.. Gain insight on how to optimize costs to achieve a steady state and plan for the future.. Learn how to reposition your IT assets strategically.. Understand which new business models and approaches will let you identify opportunities, recognize threats and respond to challenges quickly.. Get the tools you need to Create an organization that forecasts and absorbs change, and reports results accurately.. Discover how to look beyond technology management and understand the emerging innovations occurring in EA.. Determine which EA approach supports your business the best.. Business and IT unification: why, when and how . EA approaches to support your business goals . Defining the business, information, technical and solution architecture . Effective EA road maps and migration plans . The business value of EA . Best practices for application and technology portfolio management . Trends with impact: application portfolio management, SOA and cloud computing . Architecting solutions to keep IT operating costs lowHot topicsBETSY BURTON Vice President and Distinguished Analyst Gartner ResearchConferencechairEnterprise Architecture SummitMay 14 - 15 | London U.K.Global Events IN YOUR ROLEGreat networking. One-on-one sessions are invaluable!