58For reservations and bookings call 024 7645 5544Holiday InformationCoach Seat NumbersFor various operational reasons it is sometimes necessary to change your seats, and your final seat numbers will be advised on your holiday itinerary, which you should receive approximately seven days prior to departure. Please note that we reserve the right to change your seat numbers at any time. To provide the widest possible choice of holidays we operate a network of free feeder services. They do not form any part of your holiday price. It will not always be possible to guarantee availability for a specific joining point. Clients may have to wait for onward feeder services. Seat numbers are not allocated on feeder services. Bookings will not be conditional upon specific seat requests being met. Please note: in certain cases seat numbers may not be allocated or seat numbers allocated changed. In either case passengers will be allocated seats randomly when boarding coach.Security DepositsOn all self-catering and apartment holidays you will be required to pay a security deposit of £50.00 per accommodation unit, (Salou apartments 50 euros per person). At the end of your holiday you must leave the unit clean and tidy. An inventory will be taken, and any broken or missing articles will be replaced with money from your deposit, and the balance refunded to you. Naturally should the inventory be complete you will receive a full refund of your deposit.Passports and VisasIt is your responsibility to be in possession of a valid passport or any visa which may be necessary. Be certain to apply in plenty of time as City Cruiser Holidays cannot accept responsibility if you are refused entry into any country. The British Visitors Passport has been abolished and a full 10 year British passport will be needed for all overseas travel.In addition further visas may be required if you do not hold a British Passport issued in the UK. Please check passport and visa regulations with the Consulates of all the countries you will be visiting or passing through. Where visas are required it is important that you request one that is multiple entry. All non-British or non-EC passport holders who require visas to enter France MUST obtain a multiple entry visa for France.Remember that spouses must have their own passport and bear in mind that of 05 October 1998 children including babies who are not already included on a valid 10 year passport will need to hold their own passport if they are to travel abroad. It is not now possible to add or include children on British passports. Children who are already included on an existing passport may continue to travel with the passport holder until either the child reaches the age of 16 or the passport on which the child is included expires or needs to be amended. If you need to apply for a passport do so at least 12 weeks before departure. There are often long delays in obtaining visas: be certain to apply in time.We strongly advise all our clients to keep their passports securely on their persons or locked in a security safe throughout their holidays with us.Foreign CurrencyIt is recommended that you take enough currency to use en route to your accommodation plus sufficient for immediate use on arrival.AccommodationYour accommodation will usually be ready for occupation from early afternoon on the day of your arrival. On the day of your return journey you will normally be required to vacate your accommodation by 9.00am. It must be left clean and tidy or cleaning charges will be levied. However arrangements wherever possible are made for you to leave your luggage at the hotel for the rest of the day, and facilities made available for a wash and change of clothes. With the exception of self catering holidays, the first meal at the hotel is dinner on the day of arrival and the last meal is lunch on full board holidays, or breakfast on half board holidays and all inclusive on the day of departure. Full board provides breakfast, lunch and dinner daily, and half board breakfast and dinner. Please remember meals for infants are paid for locally. Breakfast is usually continental.Not all hotels offer a choice of menu. Meals can be hot or cold. Hotel managements can change meal service arrangements from buffet to waiter service and vice versa at very short notice. No responsibility can be taken or compensation provided for any affect this may have on your holiday. It is not customary in most European countries to serve tap water at the dining table and many hotels will offer water with meals only if other drinks have been purchased.On self drive holidays/accommodation only please aim to arrive on time between 4.00pm and 8.00pm when our representatives will be on hand to meet you. Please remember that most sites close their gates at 10.00pm, so if you arrive later you will have to leave your car outside and walk to your emplacement. You must claim your accommodation by 10.00am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled with no refund given.ApartmentsIt is possible that you will be sharing your accommodation with a group (perhaps a large one) from another country. Please bear in mind that facilities and amenities can vary according to the mix and age of the various nationalities.Because many of the apartments featured in this brochure are large complexes comprising numerous facilities and a number of separate buildings, it is not always possible to show photography of the entire complex. Your accommodation, therefore, may not be as exactly depicted in the pictures shown in this brochure. Similarly, apartment details may vary slightly from those described. For example, the types of extra bed or the actual cooking facilities may differ in some apartments. Not all the apartments in the same building are identical, and therefore you may find that the decor or furnishings may vary slightly. It is not always possible to offer every type of studio or apartment mentioned in accommodation descriptions. Beds are not always interior-sprung divans, they may be built-in platform beds, or a spring mattress on a wire mesh base. Extra beds in studios and apartments are often required to be moved between units, according to occupancy levels. Consequently they can be convertible sofas, pull-down or folding beds, nest of beds or divans. Linen is not always as large as in the UK and towels can be small. In addition, apartments may be distinguished locally as Studio "Residencia" etc.Customers should note that on occasions apartments may not be available until 1700 hours on the day of arrival.BehaviourWhen you book with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us, (together with our own and the other party's full legal costs), as a result of your actions. In the event of any client behaving in such a way as is likely, (in our reasonable opinion or the reasonable opinion of any person in authority), to cause offence, danger, damage, discomfort or distress to others we reserve the right to terminate that person's holiday arrangements. In this situation we will not be liable to complete your holiday arrangements, (including return travel arrangements), and will not pay you, nor be liable for any refund, compensation or any other costs you have to pay. We cannot accept responsibility for the behaviour of others in your accommodation or if facilities are removed as a result of their action. Please note: It is possible that clients travelling with other companies and of other Nationalities will be accommodated in the same hotels, complexes or campsites etc. as yourself. It is impossible for us to influence their behaviour or the behaviour of our clients in any way and we cannot accept responsibility for any problems caused by noise etc.Overnight Stopovers and Official Hotel CategoriesAccommodation used for overnight stopovers will be in comfortable family run hotels or modern purpose built hotels. They all offer good standards of quality and comfort. Frequently there is no official Tourist Board categorisation available. All accommodation categories referred to in this brochure are those as confirmed by the accommodation suppliers as at 01 April 2016. Please note these may change. In many countries official categories are not available.Hotel grading and classification systems vary so widely throughout Europe that they do not represent a consistent method of comparing accommodation standards from one country to another or occasionally even within the same country. We advise you to look at them merely as a general guide. Where destination accommodation names are not provided in this brochure they will usually be confirmed with your travel documents.For Your ProtectionAll holidays in this brochure are operated by City Cruiser Holidays Limited. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your re-patriation in the event of our insolvency. We provide this security by means of a bond with ABTA which provides financial security for all monies paid in respect of all holidays utilising coach and Eurotunnel / ferry services and 'accommodation only' holidays. Our registration number is V1801.City Cruiser Holidays Limited hold an ATOL Licence number 4682. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your con-tract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alterna-tive ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. DelayIf you take our recommended Holiday Insurance with Towergate Chase Parkinson Insurance Company you will either receive compensation for any delay to departure over 12 hours, or you may cancel your holiday after 12 hours delay and obtain a full refund of your holiday cost (less any excess and the insurance premium paid). Please note the insurance does not cover delay caused by mechanical breakdown of coaches and is not applicable to UK holidays. See below for full details of insurance and also refer to separate cover note for details of excess and insurance conditions. In the event of delays we will try to minimise the inconvenience due so far as is possible, practical, and appropriate in the circumstances prevailing at the time.HealthAlways check with your Doctor as to which inoculations are advisable or necessary well before you travel. Other sources of information include the Department of Health's free leaflet - Health Advice for Travellers (0845 850 2829) or on the internet www.fco.gov.uk It is advisable to take with you your European Health Insurance Card. This does not however replace the need for Holiday Insurance. Similarly in some foreign countries levels of liability insurance (whether required by law or held voluntarily) are considerably lower than those normally held or required in the UK. You may wish to arrange top-up personal accident insurance for your party particularly if you are intending to take an excursion involving transportation by water or by air other than on a British registered airline. In some foreign countries general standards of hygiene may differ from those in the UK and you should accordingly exercise greater care for your own protection in matters of hygiene in choice of food and drink especially raw foods such as vegetables, shellfish, drinking water and ice in drinks. Bites from insects and other animals may be avoided by using repellent sprays and covering up wherever possible, especially in wooded areas and at night. Have a small first aid kit with you and include plasters, insect repellent, antiseptic cream along with any prescribed medication. Sexually transmitted diseases (including AIDS) are a serious threat to health throughout the World. Please exercise caution when on holiday and seek immediate attention if you think you may have been infected. Skin piercing such as acupuncture, tattooing and ear-piercing should be avoided. Again rabies is a serious hazard all over the World, if you are bitten or scratched seek medical attention immediately. See your doctor as soon as you get back to the UK whether treatment was given or not. In order to protect our guests and staff anyone found to be infected by an infectious or contagious disease may be requested to leave the site.Hazardous ActivitiesSome holidays or excursions in this brochure may include activities which are defined by your insurers as 'hazardous activities'. We may recommend that if you are considering participation in any potentially hazardous activity that you purchase a supplement to your normal insurance policy.Children and SafetyChildren are inevitably excited whilst on holiday and can often be completely oblivious to danger especially when playing with new friends. Please ensure that children do not travel alone in lifts, that they stand well away from lift doors and that they are supervised on your balcony and around the pool area. Remember as traffic is travelling on the opposite side of the road even crossing the road is dangerous unless children have their hands held by their parents. Cots and high chairs provided in hotels do not usually conform to the British Safety Standards and we recommend you exercise caution in their use.
For reservations and bookings call 024 7645 554459Holiday InformationSwimming Pools - Important InformationThere are various rules and regulations in force at virtually all swimming pools featured as part of accommodation complexes in this brochure. Lilos and water toys are frequently banned. Generally you are not allowed to enter swimming pools wearing t-shirts or any other clothing besides swimwear. Many campsites require that proper swimming trunks must be worn in the pool and not shorts/ bermudas. Harry Shaw/City Cruiser have no control over these rules and the effects they may have. No compensation whatsoever is applicable for any affect they may have on your holiday.Luggage AllowanceOur maximum liability to you for loss or damage to luggage is £25 per person. We cannot accept any responsibility for loss or damage in respect of:a) Fragile items such as chinaware, glassware or similar itemsb) Cash, foreign currency, travellers cheques or other forms of money, credit or debit cardsc) Jewelleryd) Passportse) Cameras and camcorders, CDs/cassette players; hearing aids; binoculars; spectacles; medication; mobile phones or computer equipmentf) Leather/fur coatsg) Cigarettes, tobacco, perfume or drinks including alcoholic drinksWe cannot accept responsibility for loss or damage to personal belongings left on vehicle overnight.Luggage is restricted to one medium size suitcase (30"x18"x10") per person, and it is also recommended that you take an overnight bag with you for use on the coach during the journey, plus a cushion or small pillow. The standard baggage allowance is up to 20kg for hold luggage and 5kg for hand luggage. Infants under 2 years of age do not have a baggage allowance. Baggage allowances must be strictly adhered to with possible charges imposed for excess baggage. Please note that due to legal coach weight restrictions no "cool boxes" or cases of beer or wine can be carried on the outward or return coach journeys. Regrettably we are unable to carry skis, bicycles or fishing rods etc. Whilst our Driver will of course physically load your luggage onto the coach it is your responsibility to ensure that your luggage is loaded onboard the coach on which you are travelling. We cannot accept responsibility for loss of or damage to, luggage or personal effects. Porterage is not normally available between the coach and accommodation. Where this service is available it may incur a small additional charge. Few travel insurance policies provide cover for baggage of personal belongings left on an unattended vehicle overnight. You should take all your personal belongings with you at overnight stops. We cannot accept responsibility for loss or damage to personal belongings otherwise. Please be sure your luggage is in good condition.Children's ReductionsChild prices apply only to one child sharing a room with two full fare paying adult passengers. The child's age on the day of departure must not exceed the age stated in the accommodation description and must be entered on the booking form. The reductions for a second child sharing a room with two full fare paying adults are set out beneath the accommodation descriptions. Please note that the number of hotel rooms able to accommodate four beds is limited and in some cases children may be required to share a single bed. Please ask for full details when booking. Children not sharing With separate rooms please note we will do our best to provide adjacent rooms when they are available, but NO GUARANTEE IS GIVEN.Infants (seated on parent's lap) In the event of Government or regulatory action forbidding infants to travel on an adult's lap we will endeavour wherever possible to make available a seat on your chosen coach. However, as a seat will now be occupied you will now be charged the relevant price £100 per infant.CotsCots can usually be provided but must be ordered in advance. Hire charges vary between approx. £3.00 and £6.00 per day, and will be advised at the time of confirmation.Live and Let LiveWhile on holiday you do have to consider other people and observe any local rules with what is considered to be acceptable and reasonable behaviour, and your holiday booking is accepted on this understanding. We have to reserve the right however to refuse admittance and/or re-admittance either to the transport or accommodation to passengers whose behaviour or health is likely to impair the comfort, safety or well-being of other clients.Single PersonsOur holidays are designed for families, and we reserve the right to refuse reservations from groups of four or more single persons. (See Client Behaviour above.) Many complexes now refuse to accept single sex or teenager groups. All male or female parties of young people are accepted only at the company's discretion.Local ConditionsWhen travelling abroad we must all accept that things are different to the UK and that the limitations of the local infra-structure may well have some effect on services and supplies. All accommodation and resorts are described as they are seen, but it is possible that local conditions and changes could affect the situation quite significantly. In many countries solar heating and other energy conservation measures may result in a limited availability of hot water and breaks in the supply of electricity. Unseasonal weather conditions in resorts whose main attraction is a lack of rain for most of the year, may cause disruption to electricity supply and when the weather is good, water supplies may be restricted to conserve stocks. Ants, mice, cockroaches and mosquitoes thrive in warmer climates and while usually harmless, they can be a nuisance. If you need a new bulb or some other repair carried out, please ask at the reception desk, firmly but politely. Should you have any difficulty, a word with your Representative will normally do the trick. What can be more annoying is the way hoteliers may close up their bars, particular facilities or shops if they think business is a bit slack, or empty the pool at regular intervals (often for hygiene or safety reasons). Sometimes facilities are curtailed just because it's the low season or some other reason best known to the locals. This particularly applies to general resort and beach sports facilities. Infuriating it may be, but you may as well shrug your shoulders as the locals do and accept that these things are part and parcel of travel overseas. Dustbin emptying can occur at any time of the day or night and noise will be experienced. Experienced travellers will know that the chances of any of these points affecting your holiday are small, but at City Cruiser we believe that the first time traveller should be prepared for some of the difficulties that may be encountered abroad.Local and National Holidays AbroadDuring local or national holidays abroad certain facilities such as sightseeing tours and shopping may be limited. If you feel your enjoyment might be diminished by such limitations please check with the relevant National Tourist Offices.Room AllocationWhen describing accommodation we sometimes refer to the number of adults and/or children each unit of accommodation is suitable for. In this context children means under 12 years.Infants - please note where infants are taken on holiday, party should minus one from the occupancy level recommended.Every effort will be made to provide precisely the kind of room you have booked, and we will endeavour to convey special requests to hoteliers. However, we accept no liability for any failure to provide a special request which is not specified in the brochure and for which no supplement payment is made. Our liability for the provision of additional facilities for which a supplement is paid shall be limited to the brochure price of that supplement. Booking for rooms with private facilities will be deemed to be effected by the provision of either bath and w.c., or shower and w.c. Requests for one or the other will be treated as requests only. When booking a double room requests for a twin or double bed should be made clearly, otherwise it will be assumed that either type is acceptable. In some hotels a twin bedded room may have a single king size base with two mattresses, each with its own linen. Advertised facilities may not be available. The room description shown on your holiday confirmation refers to the main hotel on your holiday. Overnight hotels may offer different room types. It is worth noting that in some European countries it is a common feature for showers to have no cubicle or shower curtain. On continental holidays three bedded rooms are normally twin rooms plus an extra bed which may or may not be suitable for an adult and space will inevitably be restricted. The reference to 'Hotel' in this brochure covers all accommodation and does not necessarily distinguish between local classifications such as 'Aparthotel', 'Hostel', 'Pension', 'Residencia', 'gasthof', 'taverna', 'gasti' etc. Some of the hotels etc. we use have annexes which are nearby for sleeping, with main meals being taken in main hotel. It is possible that you will be sharing your accommodation with a group from another country and consequently facilities can vary according to mix and age of various nationalities. Single rooms are always scarce in hotels so book early. You may find these rooms are not quite as good as twin or double rooms in terms of size, location and general standard. You pay a supplement for your privacy rather than for the facilities. Three or four bedded rooms usually mean a twin bedded room with extra folding beds so you need to be prepared for having less space. Occasionally when there is more than one child, hotel/ apartments will use bunk beds. Similarly, self catering units are usually best suited to the lower occupancy arrangements featured and higher occupancies again mean less space available generally. When requesting rooms together and circumstances make it possible for Hoteliers to arrange this, please understand that they may not have connecting doors and that it is not always possible to allocate rooms adjacent to each other. Unfortunately as all hotel rooms differ in position, shape and size, it is inevitable that some rooms will have features that others do not, such as sea views or sky light only windows etc. and as we do not have direct control over the allocation of rooms, we trust you will understand. This situation is beyond our control and no compensation is payable for any problems caused. Vegetarianism is not as popular on the continent as in the UK and meals provided may not be of the same standard as non vegetarian dishes with more limited variety and choice. We regret that other special diets such as low fat, sugar free cannot be catered for. The accommodation provided is only for the use of passengers shown on the holiday invoice as confirmed by us: subletting, sharing or assignment is prohibited.Solar power: Some properties now rely on solar power to heat the water. In such cases where there is insufficient sunlight, shortages of hot water may occur.Air ConditioningSome properties have individual air conditioners located in either the bedroom or the living area allowing you to adjust the atmosphere to your own liking. In some properties there is centrally controlled air conditioning. This means it is operated at the discretion of the Management both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and the hottest months of the summer. There may be a local charge for air conditioning in some rooms. We cannot accept responsibility for any problems or difficulties with air conditioning. Compensation will not be applicable if you are unhappy with any aspect of its operation.On Site BarsWhere a complex features an on site bar a certain level of noise must be expected. It is unlikely that these bars will observe UK licensing hours.Campsite AccommodationGreat care has been taken in selecting holiday accommodation. 'Classic' mobile homes, cottages and lodges featured are representative of accommodation available in our programme. In some cases the design size and location may differ from photographs shown. However basic specification/standards remain constant. Occasionally the layout for a particular unit of accommodation may differ slightly from another. When describing camping accommodation we refer to the number of adults and/or children each unit of accommodation is suitable for. In this context 'children' means under 12. Infants please note where infants are taken on holiday, party should minus one.Campsite RulesAll clients will be expected to strictly adhere to campsite rules and regulations as laid down by the site management. A list of all rules is available for clients. We do not set out these rules but we contract emplacements on the basis that our clients will adhere to them. We cannot be held responsible in any way should clients be expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their own campsite regulations we cannot be held responsible for their failure to do so. With self drive holidays only one car per unit booked is permitted. On some sites cars are not allowed on the emplacement and you are required to park in a site owned car park at extra cost.Driving AbroadIt is strongly recommended that clients take out a Green Card to guarantee comprehensive insurance cover abroad although this is not a legal requirement. Please contact your insurance company for precise details. We do not accept responsibility for damage to vehicles caused by a third party. Check with the AA or RAC regarding current driving licence regulations. Some EC Countries now require a new style pink EC Licence. Bail Bonds for Spain are required. Age limits with regard to drinking and licensing laws overseas vary dramatically. Strict penalties and fines are in operation for drink/driving.Accommodation and personal securitySadly crime exists at some level in all tourist destinations worldwide, so ensure you lock suitcases or doors just as you would at home. Always use a safe for valuables and never carry more money than you need, especially on the beach. Cameras in particular should not be left unattended even for a few seconds. As in our own cities, areas of some towns are not considered safe, particularly after dark.Uninvited guests Snakes and reptiles are rarely seen, but mice, small lizards, cockroaches and mosquitoes may be in evidence. Remember that none are attracted solely by dirt but are a fact of hotter climates. They can be most noticeable after periods of rainfall. Mice and rats are occasionally spotted in areas where there is