For reservations and bookings call 024 7645 554459Holiday InformationSwimming Pools - Important InformationThere are various rules and regulations in force at virtually all swimming pools featured as part of accommodation complexes in this brochure. Lilos and water toys are frequently banned. Generally you are not allowed to enter swimming pools wearing t-shirts or any other clothing besides swimwear. Many campsites require that proper swimming trunks must be worn in the pool and not shorts/ bermudas. Harry Shaw/City Cruiser have no control over these rules and the effects they may have. No compensation whatsoever is applicable for any affect they may have on your holiday.Luggage AllowanceOur maximum liability to you for loss or damage to luggage is £25 per person. We cannot accept any responsibility for loss or damage in respect of:a) Fragile items such as chinaware, glassware or similar itemsb) Cash, foreign currency, travellers cheques or other forms of money, credit or debit cardsc) Jewelleryd) Passportse) Cameras and camcorders, CDs/cassette players; hearing aids; binoculars; spectacles; medication; mobile phones or computer equipmentf) Leather/fur coatsg) Cigarettes, tobacco, perfume or drinks including alcoholic drinksWe cannot accept responsibility for loss or damage to personal belongings left on vehicle overnight.Luggage is restricted to one medium size suitcase (30"x18"x10") per person, and it is also recommended that you take an overnight bag with you for use on the coach during the journey, plus a cushion or small pillow. The standard baggage allowance is up to 20kg for hold luggage and 5kg for hand luggage. Infants under 2 years of age do not have a baggage allowance. Baggage allowances must be strictly adhered to with possible charges imposed for excess baggage. Please note that due to legal coach weight restrictions no "cool boxes" or cases of beer or wine can be carried on the outward or return coach journeys. Regrettably we are unable to carry skis, bicycles or fishing rods etc. Whilst our Driver will of course physically load your luggage onto the coach it is your responsibility to ensure that your luggage is loaded onboard the coach on which you are travelling. We cannot accept responsibility for loss of or damage to, luggage or personal effects. Porterage is not normally available between the coach and accommodation. Where this service is available it may incur a small additional charge. Few travel insurance policies provide cover for baggage of personal belongings left on an unattended vehicle overnight. You should take all your personal belongings with you at overnight stops. We cannot accept responsibility for loss or damage to personal belongings otherwise. Please be sure your luggage is in good condition.Children's ReductionsChild prices apply only to one child sharing a room with two full fare paying adult passengers. The child's age on the day of departure must not exceed the age stated in the accommodation description and must be entered on the booking form. The reductions for a second child sharing a room with two full fare paying adults are set out beneath the accommodation descriptions. Please note that the number of hotel rooms able to accommodate four beds is limited and in some cases children may be required to share a single bed. Please ask for full details when booking. Children not sharing With separate rooms please note we will do our best to provide adjacent rooms when they are available, but NO GUARANTEE IS GIVEN.Infants (seated on parent's lap) In the event of Government or regulatory action forbidding infants to travel on an adult's lap we will endeavour wherever possible to make available a seat on your chosen coach. However, as a seat will now be occupied you will now be charged the relevant price £100 per infant.CotsCots can usually be provided but must be ordered in advance. Hire charges vary between approx. £3.00 and £6.00 per day, and will be advised at the time of confirmation.Live and Let LiveWhile on holiday you do have to consider other people and observe any local rules with what is considered to be acceptable and reasonable behaviour, and your holiday booking is accepted on this understanding. We have to reserve the right however to refuse admittance and/or re-admittance either to the transport or accommodation to passengers whose behaviour or health is likely to impair the comfort, safety or well-being of other clients.Single PersonsOur holidays are designed for families, and we reserve the right to refuse reservations from groups of four or more single persons. (See Client Behaviour above.) Many complexes now refuse to accept single sex or teenager groups. All male or female parties of young people are accepted only at the company's discretion.Local ConditionsWhen travelling abroad we must all accept that things are different to the UK and that the limitations of the local infra-structure may well have some effect on services and supplies. All accommodation and resorts are described as they are seen, but it is possible that local conditions and changes could affect the situation quite significantly. In many countries solar heating and other energy conservation measures may result in a limited availability of hot water and breaks in the supply of electricity. Unseasonal weather conditions in resorts whose main attraction is a lack of rain for most of the year, may cause disruption to electricity supply and when the weather is good, water supplies may be restricted to conserve stocks. Ants, mice, cockroaches and mosquitoes thrive in warmer climates and while usually harmless, they can be a nuisance. If you need a new bulb or some other repair carried out, please ask at the reception desk, firmly but politely. Should you have any difficulty, a word with your Representative will normally do the trick. What can be more annoying is the way hoteliers may close up their bars, particular facilities or shops if they think business is a bit slack, or empty the pool at regular intervals (often for hygiene or safety reasons). Sometimes facilities are curtailed just because it's the low season or some other reason best known to the locals. This particularly applies to general resort and beach sports facilities. Infuriating it may be, but you may as well shrug your shoulders as the locals do and accept that these things are part and parcel of travel overseas. Dustbin emptying can occur at any time of the day or night and noise will be experienced. Experienced travellers will know that the chances of any of these points affecting your holiday are small, but at City Cruiser we believe that the first time traveller should be prepared for some of the difficulties that may be encountered abroad.Local and National Holidays AbroadDuring local or national holidays abroad certain facilities such as sightseeing tours and shopping may be limited. If you feel your enjoyment might be diminished by such limitations please check with the relevant National Tourist Offices.Room AllocationWhen describing accommodation we sometimes refer to the number of adults and/or children each unit of accommodation is suitable for. In this context children means under 12 years.Infants - please note where infants are taken on holiday, party should minus one from the occupancy level recommended.Every effort will be made to provide precisely the kind of room you have booked, and we will endeavour to convey special requests to hoteliers. However, we accept no liability for any failure to provide a special request which is not specified in the brochure and for which no supplement payment is made. Our liability for the provision of additional facilities for which a supplement is paid shall be limited to the brochure price of that supplement. Booking for rooms with private facilities will be deemed to be effected by the provision of either bath and w.c., or shower and w.c. Requests for one or the other will be treated as requests only. When booking a double room requests for a twin or double bed should be made clearly, otherwise it will be assumed that either type is acceptable. In some hotels a twin bedded room may have a single king size base with two mattresses, each with its own linen. Advertised facilities may not be available. The room description shown on your holiday confirmation refers to the main hotel on your holiday. Overnight hotels may offer different room types. It is worth noting that in some European countries it is a common feature for showers to have no cubicle or shower curtain. On continental holidays three bedded rooms are normally twin rooms plus an extra bed which may or may not be suitable for an adult and space will inevitably be restricted. The reference to 'Hotel' in this brochure covers all accommodation and does not necessarily distinguish between local classifications such as 'Aparthotel', 'Hostel', 'Pension', 'Residencia', 'gasthof', 'taverna', 'gasti' etc. Some of the hotels etc. we use have annexes which are nearby for sleeping, with main meals being taken in main hotel. It is possible that you will be sharing your accommodation with a group from another country and consequently facilities can vary according to mix and age of various nationalities. Single rooms are always scarce in hotels so book early. You may find these rooms are not quite as good as twin or double rooms in terms of size, location and general standard. You pay a supplement for your privacy rather than for the facilities. Three or four bedded rooms usually mean a twin bedded room with extra folding beds so you need to be prepared for having less space. Occasionally when there is more than one child, hotel/ apartments will use bunk beds. Similarly, self catering units are usually best suited to the lower occupancy arrangements featured and higher occupancies again mean less space available generally. When requesting rooms together and circumstances make it possible for Hoteliers to arrange this, please understand that they may not have connecting doors and that it is not always possible to allocate rooms adjacent to each other. Unfortunately as all hotel rooms differ in position, shape and size, it is inevitable that some rooms will have features that others do not, such as sea views or sky light only windows etc. and as we do not have direct control over the allocation of rooms, we trust you will understand. This situation is beyond our control and no compensation is payable for any problems caused. Vegetarianism is not as popular on the continent as in the UK and meals provided may not be of the same standard as non vegetarian dishes with more limited variety and choice. We regret that other special diets such as low fat, sugar free cannot be catered for. The accommodation provided is only for the use of passengers shown on the holiday invoice as confirmed by us: subletting, sharing or assignment is prohibited.Solar power: Some properties now rely on solar power to heat the water. In such cases where there is insufficient sunlight, shortages of hot water may occur.Air ConditioningSome properties have individual air conditioners located in either the bedroom or the living area allowing you to adjust the atmosphere to your own liking. In some properties there is centrally controlled air conditioning. This means it is operated at the discretion of the Management both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and the hottest months of the summer. There may be a local charge for air conditioning in some rooms. We cannot accept responsibility for any problems or difficulties with air conditioning. Compensation will not be applicable if you are unhappy with any aspect of its operation.On Site BarsWhere a complex features an on site bar a certain level of noise must be expected. It is unlikely that these bars will observe UK licensing hours.Campsite AccommodationGreat care has been taken in selecting holiday accommodation. 'Classic' mobile homes, cottages and lodges featured are representative of accommodation available in our programme. In some cases the design size and location may differ from photographs shown. However basic specification/standards remain constant. Occasionally the layout for a particular unit of accommodation may differ slightly from another. When describing camping accommodation we refer to the number of adults and/or children each unit of accommodation is suitable for. In this context 'children' means under 12. Infants please note where infants are taken on holiday, party should minus one.Campsite RulesAll clients will be expected to strictly adhere to campsite rules and regulations as laid down by the site management. A list of all rules is available for clients. We do not set out these rules but we contract emplacements on the basis that our clients will adhere to them. We cannot be held responsible in any way should clients be expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their own campsite regulations we cannot be held responsible for their failure to do so. With self drive holidays only one car per unit booked is permitted. On some sites cars are not allowed on the emplacement and you are required to park in a site owned car park at extra cost.Driving AbroadIt is strongly recommended that clients take out a Green Card to guarantee comprehensive insurance cover abroad although this is not a legal requirement. Please contact your insurance company for precise details. We do not accept responsibility for damage to vehicles caused by a third party. Check with the AA or RAC regarding current driving licence regulations. Some EC Countries now require a new style pink EC Licence. Bail Bonds for Spain are required. Age limits with regard to drinking and licensing laws overseas vary dramatically. Strict penalties and fines are in operation for drink/driving.Accommodation and personal securitySadly crime exists at some level in all tourist destinations worldwide, so ensure you lock suitcases or doors just as you would at home. Always use a safe for valuables and never carry more money than you need, especially on the beach. Cameras in particular should not be left unattended even for a few seconds. As in our own cities, areas of some towns are not considered safe, particularly after dark.Uninvited guests Snakes and reptiles are rarely seen, but mice, small lizards, cockroaches and mosquitoes may be in evidence. Remember that none are attracted solely by dirt but are a fact of hotter climates. They can be most noticeable after periods of rainfall. Mice and rats are occasionally spotted in areas where there is
60For reservations and bookings call 024 7645 5544Holiday Informationcommunal land. Remember they are more frightened of you than you of them!Noise in resortClients choosing a hotel for peace and quiet should be aware that at certain times the calm could be interrupted by locals partying late into the night. Anyone who has had the misfortune of living close to noisy neighbours will testify how annoying it can be. Expect some traffic noise if the property is located close to a road and the sound of aircraft if airports are close by.Early openingOutside the main summer months of July and August holidays are available which offer excellent value for money. However, customers should bear in mind that many of the facilities available may not be open during their visit, such as a selection of restaurants, bars, places of interest etc. The weather can also be erratic during the 'shoulder months'. Therefore for those seeking a traditional beach holiday it will probably be best to choose only high season. Even without inclement weather, beach bars, hire of umbrellas etc. may not be available and the beach itself could be suffering the effects of winter weather.Channel crossings - self drive holidaysWe cannot accept any liability for any delay in your Channel crossing to or from the UK, whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the operators/ authorities and/or mechanical breakdown, strike, industrial action or otherwise.What your City Cruiser Holiday includes: Return coach travel Return Cross Channel Ferries where required (not on self drive holidays). 'Eurotunnel' may be used occasionally Excursions as indicated in individual tour itineraries Accommodation for the number of nights specified. Meals as stated in the hotel description, from dinner on the day of arrival to lunch on the day of departure on full board holidays, breakfast for half board, breakfast on 'all inclusive' holidays. Meals are not included on 'accommodation only' holidays. All tickets, luggage labels etc. VAT applicable in April 2016. If rate changes or new system introduced surcharges may be levied (see Section 6 Fair Trading policy). ABTA bondingNot included: Charges that accommodation suppliers may make for certain facilities such as sunbeds, sauna, tennis courts and equipment, entertainment, porterage, safety deposit boxes, air conditioning, sports and equipment Charges for some children's club facilities Locally collected taxes, including tourist taxes etc. Cleaning of accommodation at end of holiday - you must leave all units clean and tidy Charges for private or public beaches Supplements where applicable: the applicable departure supplement is based on the departure date Re-imbursement to accommodation owners for any damage to their property. The provision of cots and food for infants. In addition, some hotels levy a service charge for infants, payable directly to the hotelier. Optional hotel facilities you reserve which are listed as supplements in the price panel and any supplements in apartments as described in the price panel. Apartment deposits requested by apartment owners from clients on arrival. Cost of visas or inoculations where necessary. Any other articles of personal expenditure not listed as included in the price of your holiday. Meals and drinks en route Extra items at hotels such as laundry, wines, morning tea, coffee after dinner unless the hotel should specifically include these items in its tariff Excursions (except where indicated), gratuities, personal expenditure and, where applicable, admission charges Coach Feeder Services (where applicable) TRAVEL INSURANCE the premium for which should be added to your deposit, see opposite. Independent arrangements must be made for 'Self Drive' and 'Flexible Travel' holidays. Security deposit (see earlier) Service charge for gas on Campsite holidays see brochure page 13. Harry Shaw City Cruiser Representative ServiceSafety and Local StandardsThe safety standards and regulations in operation overseas are those of the Country in question and, regrettably, may often not reach the same level as we enjoy in the UK. The monitoring, enforcement and compliance with these local regulations is a matter for the authorities of that country and the foreign supplier of the services concerned. The general standard of safety, hygiene, fire precautions and other areas will generally be lower than in the UK. Insurance requirements vary considerably from country to country, as does the responsibility placed on organisations by local law. Please take all reasonable precautions to protect yourself and your family while on holiday. In particular, you should familiarise yourself with fire escape routes. Don't let non swimmers or children jump into the swimming pool without first checking the depths and means of exit. Remember when you are abroad the sun may be much more powerful than you are used to in the UK. Take care not to overexpose yourself or your children (and particularly babies), especially in the early days. Not only can the sun cause painful burns to exposed skin, it can also cause your body to overheat. Take care and cover up, use protective creams and drink plenty of liquids (non alcoholic) to replace your body's lost fluids.Special RequestsShould you have any special request such as adjoining rooms, a room on a low or high floor, or vegetarian meals, advise us at the time of making your booking by completing the Special Request panel on the booking form. Although we cannot guarantee that your requirement will be met, we will certainly pass on your request to the suppliers concerned and make every effort to satisfy your requirements. If any additional cost is applicable it will either be invoiced to you prior to departure or should be paid for locally in resort. Special requests cannot be guaranteed. We cannot accept any reservation which is made conditional upon a special request being satisfied and such requests do not form part of the contract between us. No special requests can be accepted on "late booking/ Budget Breaker" holidays.Across the ChannelUse is made of a variety of Channel ferry operators and a variety of routes. No guarantee can be given about the use of a particular ferry company or ferry routing. We also reserve the right to use "Eurotunnel" services through the Channel Tunnel in either one or both directions. This service may be used as alternative transportation to ferry crossings in case of last minute schedule changes, unexpected delays and weather conditions or Force Majeure.On self drive holidays/accommodation only, please remember you will be bound by the terms and conditions of the ferry, "Eurotunnel" or airline operator. We cannot accept liability for any delay in your ferry/"Eurotunnel" crossing or flight to or from the UK whether the cancellation or delay is caused by adverse weather conditions, rescheduling of times by the transport operator/authorities and/or mechanical breakdown, strike, industrial action or otherwise. In the event of any delay you must make your own arrangements for meals and accommodation if required. Harry Shaw/City Cruiser does not provide these for you. On self drive/ accommodation only holidays it is your responsibility to allow sufficient time for journeys to campsites, ferry ports, airports etc. City Cruiser Holidays will not make refunds for unused accommodation or pre booked travel in any circumstances. It is recommended you take out a holiday insurance policy to provide cover if you fail to arrive at the campsite or ferry ports on time.Brochure AccuracyThe information given in this brochure is meant to help you choose a holiday that best suits your own personal tastes and expectations. Our staff regularly visit all accommodation and our brochure descriptions are based on the information obtained during these visits together with information provided by accommodation owners. Please remember, however, that brochures are produced up to 12 months in advance and there may be occasions when an advertised facility, excursion or entertainment is not available during your own particular holiday especially outside of the high season period. Certain facilities (eg. swimming pools, lifts, water sports facilities etc.) require maintenance and may have to be temporarily withdrawn for service. Pools need cleaning from time to time and of course weather can adversely affect all kinds of activities. Equally sand can be washed away from man-made beaches. Some activities or facilities may simply not be practical because of lack of support. Building works can suddenly appear from nowhere without any apparent notice and the operation of certain facilities may be subject to local licensing laws or religious holidays. Government or local authority restrictions may require certain energy using facilities to be limited (eg. air conditioning, heated swimming pools etc). For certain facilities you may find that an apartment makes a charge (eg. hire of sunbeds, tennis courts, baby sitting etc). In certain resorts you may be charged for use of the beach. A maid service is not available in any apartments featured in this brochure. Sea views, whether from public or guest rooms, may be partly blocked by trees.Holiday apartments understandably experience considerable wear and tear, particularly those open throughout the year and at time minor aggravations may arise a broken door handle or light and problems with the hot water supply for example. It is unlikely that such situations will affect your own holiday but as responsible people we feel it is only right to point out these possibilities, however unlikely. Should they happen, we ask for your patience and understanding. They are beyond our control and our representatives will do their best to help. Many resorts are continuing to develop, sometimes rapidly and intensively. There may therefore be substantial building work in the vicinity of your holiday accommodation or in the resort area generally. It is possible that a cement mixer or a tower crane may go into action or other works be carried out, as a hotelier or apartment owner seeks to maintain or improve standards and facilities. This work may start early in the day as is local practice and can occur at any time of the season. Unfortunately, it is clearly not possible to foresee the extent and nature of any such activity at a particular location or time, and we are therefore unable to issue information updates on these rapidly changing local conditions, so please remember that life has to go on abroad as well as at home.Content of any entertainment programme at accommodation is planned by local management. We have no control over this and therefore are unable to accept claims for compensation. Whilst any entertainment is free accommodation management reserve the right to charge an entrance or participation fee for certain programmes. Where satellite TV is provided please note it is possible that programmes may be different to those in the UK.Excursion ProgrammesNo entrance fees or boat fares are included on trips and we reserve the right to substitute any advertised excursion with a similar alternative if operational reasons should make this necessary. The availability of optional excursions cannot be guaranteed and are operated on the basis of a minimum of 10 passengers booking.Itineraries and Included ExcursionsThe itinerary for your chosen tour is summarised on the appropriate brochure page. To help you in planning your holiday, we also indicate in the brochure the itinerary for included excursions which are provided as part of your holiday.For all holidays we will send you a final itinerary for your holiday in good time before your departure. Variations between the brochure itinerary and the final itinerary will not entitle you to compensation where such variations are a consequence of non-significant changes to your holiday.Please note that, unless otherwise stated, included excursions to cities and other major places of interest do not include guided tours or entrance fees to places of interest. Included excursions involve taking you to a convenient central point with time at leisure to explore at your own pace. In some locations, a guided tour may be offered as an optional activity at a reasonable price. Where holidays are advertised as "no overnight travel" please bear in mind that this is applicable to travel on the Continent only, and in order to offer this facility some tours may have to have an extremely early start from a local departure point.Excursion CoachesLocal excursions and short transfers are usually operated by local coaches. On board facilities will vary therefore on these occasions.Smoking Policy - It is against the law to smoke in enclosed public areas and the smoking policy on coaches will accord with all legal and health and safety requirements.Payment by Credit CardWhere City Cruiser holidays are booked at any branch of Harry Shaw or directly with our reservation handling office, a charge of 2.5% will apply where Mastercard and Visa cards are used. Charge cards such as American Express and Diners Club are not accepted. There is no charge for use of Switch/Delta or other debit cards.