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What's important to usWe aim to be the UK's leading private provider of quality healthcare; for patients and GPs to trust and recommend us, to be the first choice for consultants, for our staff to say Spire is a great place to work and for every premium private medical insurer to have us in their network. We measure our performance against four areas that are reported throughout this document:01 Our year in numbers04 Chairman's statement08 Chief Executive's statement12 Director of Clinical Services' statement16 Business review24 Corporate social responsibility30 Board of Directors32 Corporate governance34 Chief Financial Officer's statementAccounts of Spire Healthcare Limited Partnership39 General Partner's report41 Statement of General Partner's responsibilities42 Auditors' report and financial statementsContentsPeople Shareholder valueService qualityReputationMeasured by EBITDAR delivery, revenue growth and labour management.Measured by Health and Safety audits of compliance and scores against key clinical performance indicators.Measured with an annual, independent employee survey that rates the level of staff engagement, as well as the effectiveness of our managers.Measured using annual, independent satisfaction surveys of our patients and the consultants who work with us.
How we've performedIn the first three full years of operation Spire Healthcare has transformed and grown across all key areas and a strong platform has been established for future growth.Service qualityReputationPercentage of consultants survey rating us 'excellent' or 'very good'Spire purchased video stroboscopic equipment which has had a dramatic impact on my practice. This equipment has allowed me to complete a research project which will be submitted for publication in a peer-reviewed journal. This vision of helping in innovation and scientific research is greatly appreciated and acknowledged.""Mr Bhik Kotecha, Consultant Ear, Nose and Throat Surgeon,Spire Hartswood HospitalMean hospital audit score of Health and Safety compliance*Figure relates to the hospitals audited in each of the years stated.Number of Laing & Buisson Independent Healthcare Award wins and/or finalist placements2008220094201066543212008200920105,0004,0003,0002,0001,00004,2172,3381,848Number of patients undergoing surgery who required a blood transfusion60%10%0%70%20%80%30%40%50%20082009201071%65%51%100%80%60%40%20%0%2009/201084%*2006/200777%
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